Privacy
Privacy Policy
Effective Date: November 14, 2025
Last Updated: November 14, 2025
Blue Bunny Turnover Services (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with our team.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you:
- Request a quote or service through our website
- Create an account or sign a service agreement
- Communicate with us via phone, email, or text message
- Provide property access codes, alarm information, or special instructions
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Property addresses and access details
- Billing and payment information
- Calendar and booking platform credentials (if you authorize integration)
- Special requests or preferences for your property
Information We Collect Automatically
When you visit our website, we may automatically collect the following information:
- Browser type and version
- Operating system
- IP address and general location data
- Pages viewed and time spent on our site
- Referring website or search terms
We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.
Information from Third-Party Sources
We may receive information from:
- Property management platforms (Airbnb, VRBO, direct booking systems) when you authorize integration
- Payment processors for billing purposes
- Background check services for employee screening
- Public records for property verification
How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our cleaning services
- Schedule and coordinate turnovers based on your booking calendar
- Process payments and manage billing
- Send service confirmations, turnover reports, and updates
- Respond to your inquiries and provide customer support
- Communicate important notices about your account or our services
- Maintain property access information securely for authorized cleaners
- Detect, prevent, and address technical issues or fraudulent activity
- Comply with legal obligations and protect our rights
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share it only under the circumstances below.
With Service Providers
We share necessary information with trusted third parties who assist in operating our business, including:
- Payment processors
- Calendar and scheduling platforms
- Background check providers
- Communication tools (email, SMS)
- Cloud storage and data management services
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
With Our Cleaning Team
We share property-specific information (address, access codes, special instructions, photos) with assigned cleaning specialists solely to perform turnover services. All team members sign confidentiality agreements and undergo background checks.
For Legal Reasons
We may disclose information when required by law or in response to:
- Valid legal process (subpoenas, court orders)
- Requests from law enforcement or government agencies
- Protection of our rights, property, or safety, or that of our users or the public
- Enforcement of our terms of service
Business Transfers
If Blue Bunny Turnover Services is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encrypted transmission of sensitive data (SSL/TLS)
- Secure storage of access codes and passwords
- Regular security audits and employee training
- Restricted access to personal information on a need-to-know basis
- Background checks for all cleaning specialists
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
Property access information is deleted within 30 days of service termination unless legally required to retain it longer. Turnover reports and photos are retained for up to 2 years for quality assurance and dispute resolution.
Your Rights and Choices
Access and Correction
You may request access to your personal information and ask us to correct any inaccuracies. Contact us at hello@gobluebunny.com to review or update your information.
Deletion
You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, dispute resolution, fraud prevention).
Opt-Out
You may opt out of:
- Marketing communications by clicking “unsubscribe” in our emails
- SMS messages by replying “STOP”
- Cookie tracking by adjusting your browser settings
Note that opting out of service-related communications (turnover confirmations, damage reports) may affect our ability to provide services.
Do Not Track
Our website does not currently respond to “Do Not Track” signals from browsers.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and disclose
- Right to request deletion of personal information
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising these rights
To exercise these rights, contact us at hello@gobluebunny.com or call 646-504-9590.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending an email to the address associated with your account
- Providing notice through our services
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Blue Bunny Turnover Services
Email: hello@gobluebunny.com
Phone: 646-504-9590
Hours: Daily support from 8am to 8pm ET
For privacy-specific inquiries, please include “Privacy Request” in your email subject line. We will respond within 30 days of receiving your request.
Consent
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
Need to talk to a human?
Reach out any time if you want us to update, export, or delete the information we have on file.
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