Question 1

Do you specialize in short-term rental properties?

Accepted Answer

Yes — most of our clients are Airbnb and VRBO hosts managing multiple properties across the Orlando area. We built our process specifically around short-term rental turnovers: tight windows, back-to-back guests, and the documentation that protects your Superhost status.

Question 2

What's your service area?

Accepted Answer

We cover a roughly 30-mile radius from Orlando, including the Disney corridor, Kissimmee, Davenport, ChampionsGate, Four Corners, Lake Buena Vista, and surrounding areas. If you manage properties in this zone, we can almost certainly reach them.

Question 3

What if I'm not happy with a clean?

Accepted Answer

We offer a free reclean within 5 hours of completion. Photo documentation helps us act fast.

Question 4

Do you integrate with PMS platforms?

Accepted Answer

We work with any platform that supports iCal export, including Guesty, Hostaway, Hospitable, Lodgify, OwnerRez, and direct Airbnb/VRBO calendars. During setup, we'll walk through the integration with your specific system.

Question 5

Can you handle same-day turnovers?

Accepted Answer

Yes. Same-day cleans are completed within 3.5 hours of checkout. For same-day turnovers on properties with more than 3 bedrooms, we dispatch a two-cleaner team to ensure the unit is guest-ready by check-in.

Question 6

How do you document damage or missing items?

Accepted Answer

Every service includes a structured photo, damage, and inventory report with timestamped before/after photos. You receive a branded PDF the same day — a complete paper trail for every clean.

Question 7

How do I know the turnover is done?

Accepted Answer

You'll receive a completion confirmation as soon as the cleaner locks up, followed by the full property report the same day. No more texting your cleaner to ask if they're finished.

Question 8

How far in advance do I need to schedule?

Accepted Answer

You don't. We sync directly with your PMS or calendar, so cleans are automatically queued as soon as a guest books. There's nothing to schedule manually. For one-off deep cleans or onboarding setup, we prefer 48 hours notice when possible, but same-day service is available.

Question 9

What happens if a guest checks out late or checks in early?

Accepted Answer

We notify you as soon as our cleaner arrives and encounters the situation. We'll adjust the cleaning window and keep you updated in real time. If the delay means the turn can't be completed before check-in, we'll flag it immediately so your team can coordinate with the incoming guest.

Question 10

Do you bring supplies?

Accepted Answer

Yes. Our cleaners bring all their own tools and cleaning products. If you'd like us to supply and restock guest consumables (soaps, paper goods, coffee, etc.), we offer the Blue Bunny Consumables Program at $7 + $4 per bathroom per turn. Client-supplied consumables are restocked at no extra charge.

Question 11

Do you handle linens?

Accepted Answer

Yes. In-unit linen wash and reset is included with every standard clean using the property's washer and dryer. If appliances are broken or the service is same-day on a larger property, we handle offsite laundry for a $10 handling fee.

Every photo from that turn.

The full album, exactly as documented.

Entry & Dining

Your cleaner hands you a photo. Our software hands you an answer.

Baseboard separation — Bathroom

From lockup to your inbox in 30 minutes.

Documented during the turn

Assembled by software

Delivered in 30 minutes

Pilot us on 3–5 properties.

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